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Service and warranty

Service and warranty

Technical support for our customers is available 24 hours on the "hot" line.

Before you make an inquiry, please take a look information contained in this section.

Tel.: 

+7 903 164-09-16 (Russia) 

+ 48 668 136-652 (Poland)

E-mail: service@printexue.ru 

1. How to order spare parts in service department?

To order spare parts you should send a written application to our service department to service@printexue.ru with following information:
- Serial number of the machine.
- Name of the  spare parts ordered.
- Attached a  photo.
- Company name. Position. Contacts.

 

2. How fast you will provide service support in warranty period?

After when we will recieved by mail your request:
а) We try to make diagnostic of machine in remote mode.
б) If problem not solved, our technic will come to You during 2 days.

 

3. What is a warrant period for PRINTEX presses?

Warranty period for all machines is 2 year, exept - MAN, MINIMATIC, WORKMAN, EXPOSURE UNITS - there is 1 year warranty.

 

4. In which cases warranty can be refused?

Warranty can be refused in following cases:

- Getting into the equipment of foreign objects;
- The operation of equipment without voltage regulator;
- Buyer breach the rules of operation of machinery;
- It may be denied warranties on pneumatic elements using the compressor without air dryer;
- Unauthorized access to internal components and equipment parts for persons not authorized "PRINTEX RUSSIA" to carry out these actions;
- If Customer use of non-original spare parts or consumables, without the prior consent of the "PRINTEX RUSSIA".

Number of error 1 Description: Comunication timeout Device: Head, Indexer
Check comunication cables. Check if the cables are tite screw in the sockets on the electronic boards and on the spliter board in the centre of the machine.

Number of error 2. Description: Receive timeout. Device: Head, Indexer.
Check comunication cables. Check if the cables are tite screw in the sockets on the electronic boards and on the spliter board in the centre of the machine.

Number of error 3. Description: Checksum error. Device: Head, Indexer.
Check comunication cables. Check if the cables are tite screw in the sockets on the electronic boards and on the spliter board in the centre of the machine.

Number of error 4. Description: Data lenth error. Device: Head, Indexer.
Check comunication cables. Check if the cables are tite screw in the sockets on the electronic boards and on the spliter board in the centre of the machine.

Number of error 5. Description: Head front proximity error. Device: Head.
Check the front proximity switch; the light should go on if the proximity switch is in near the position flag. If the light on front proximty switch is on also the red light on head's electronic board on INPUT 1 should switch on. Check the wires in the inverter and electronic board on the head.

Number of error 6. Description: Head rear proximity error. Device: Head.
Check the rear proximity switch; the light should go on if the proximity switch is in near the position flag. If the light on the rear proximty switch is on also the red light on head's electronic board on INPUT 2 should switch on. Check the wires in the inverter and electronic board on the head.

Number of error 7. Description: Index front proximity error. Device: Indexer.
Check front sensor of indexer

Number of error 8. Description: Index rear proximity error. Device: Indexer.
Check rear sensor of indexer

Number of error 9. Description: Lift up proximity error. Device: Lift.
Check the air pressure. Check the proximity switch on the lift piston. It should be lighted if the table is in up position. Check the indexer valves. You can push valve manualy to check if it works properly. Check the pneumatics wires. Check elecrical connections betwen the valve and electronic board inside the electrical box.

Number of error 10. Description: Lift down proximity error. Device: Lift.
Check the proximity switch. It should be lighted if the table is in down position. Check the indexer valves. You can push valve manualy to check if it works properly.Check the pneumatics wires. Check elecrical connections betwen the valve and electronic board inside the electrical box. Remember to grease machine every 30000 cecles.

Number of error 11. Description: Can not disangage index lock pin. Device: Indexer.
Check the pneumatics wires on the indexer lock piston. Check the lock valve pressing it by hand. Check if the indexer lock is clean and greased. Try to push the lock by hand.

Number of error 12. Description: Break lock not in position. Device: Indexer.
Turn the pallets in zero position

Number of error 13. Description: Safety beam broken. Device: Indexer.
Check that the safety barriers closed. Check the electrical connections in the safety circuit.

Number of error 14. Description: Air pressure too low. Device: Indexer.
Check if the air is on the machine. Check if the air compresor works properly.

Number of error 15. Description: ESTOP switch pressed. Device: Indexer.
elase the E-STOP switch by rotating it on the left or right side. Swtch off the machine for 30 seconds.

Number of error 16. Description: Can not engage index lock pin. Device: Indexer.
Check the pneumatics wires on the indexer lock piston. Check the lock valve pressing it by hand. Check if the indexer lock is clean and greased. Try to push the lock by hand.

Number of error 17. Description: Indexer servo fault. Device: Indexer.
Switch off the machine for 60 seconds and switch it on again. If the problem still occures open the main electric box and noticed what is written on the sevrvo drive. Please check if the set up parameters are ok: INDEX DISTANCE HOME OFFSET INDEX ACCELERATION INDEX VELOCITY

Number of error 18. Description: Lift servo fault. Device:Lift.
Switch off the machine for 60 seconds and switch it on again. If the problem still occures open the main electric box and noticed what is written on the sevrvo drive. Please check if the set up parameters are ok: LIFT DISTANCE HOME OFFSET LIFT ACCELERATION LIFT VELOCITY

Number of error 19. Description: EEPROM memory data corrupted. Device: Indexer. Head.
Check RS232 cable from indexer electronic board to servo drive.

Number of error 20. Description: Index servo comand error. Device: Indexer.
Check RS232 cable from indexer electronic board to servo drive.

Number of error 21. Description: Lift servo comand error. Device: Indexer.
Check RS232 cable from indexer electronic board to servo drive.

Number of error 22. Description: Index servo unknown response. Device: Indexer.
Check RS232 cable from indexer electronic board to servo drive.

Number of error 23. Description: Lift servo unknown response. Device: Indexer.
Check RS232 cable from indexer electronic board to servo drive.

Number of error 24. Description:Index servo comunication timeout. Device: Indexer.
Check RS232 cable from indexer electronic board to servo drive.

Number of error 25. Description: Lift servo comunitation timeout. Device: Indexer.
Check RS232 cable from indexer electronic board to servo drive.

Number of error 26. Description: Servo homing timeout. Device: Indexer.
Switch off the machine for 60 seconds and switch it on again. If the problem still occures open the main electric box and noticed what is written on the sevrvo drive. Please check if the set up parameters are ok: INDEX DISTANCE HOME OFFSET

Number of error 27. Description: Flash erase error. Device: Head, Indexer.
Call to our service department.

Number of error 28. Description: Flash write errorи. Device: Head. Indexer.
Call to our service department.

Number of error 29. Description: Invalid task. Device: Head. Indexer.
Call to our service department.

Number of error 30. Description:Index servo motion timeout. Device: Indexer.
Switch off the machine for 60 seconds and switch it on again. If the problem still occures open the main electric box and noticed what is written on the sevrvo drive. Please check if the set up parameters are ok: INDEX DISTANCE HOME OFFSET INDEX ACCELERATION INDEX VELOCITY